Privacy Policy
Effective Date: May 2026
Scott Greatrex Counselling ("we", "our", or "us") is committed to protecting your privacy and handling your personal information with care, respect and confidentiality.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, enquire about our services, or engage in counselling with us.
We manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We may collect personal information that you voluntarily provide, including:
Full name
Email address
Phone number
Date of birth (where applicable)
Information submitted through our contact or enquiry forms
Information you provide when booking appointments
Health or wellbeing information relevant to the counselling services we provide
Communications between you and Scott Greatrex Counselling via email, phone or online forms
When you visit our website, we may also collect limited technical information such as your IP address, browser type, device information and website usage through cookies and analytics tools.
How We Use Your Information
Your information is collected so we can:
Respond to your enquiries
Arrange and manage appointments
Provide counselling services
Maintain appropriate client records
Process payments where applicable
Improve our website and services
Meet our legal, ethical and professional obligations
We will only collect information that is reasonably necessary to provide our services.
Sensitive Health Information
As a counselling practice, we may collect sensitive personal information relating to your health and wellbeing. This information is handled with the highest level of confidentiality and is only collected with your consent or where authorised or required by law.
Disclosure of Information
Your personal information will not be sold or shared with third parties for marketing purposes.
We may disclose your information where necessary:
With your written consent
To other healthcare professionals involved in your care (where authorised)
Where required by Australian law
Where there is a serious and immediate threat to your safety or the safety of another person
As otherwise permitted under the Privacy Act
Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored securely in electronic systems protected by passwords, encryption and appropriate security measures, and in secure physical files where required.
We retain records only for as long as required by law and professional obligations.
Website Cookies
Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.
You can choose to disable cookies through your browser settings, although some website functionality may be affected.
Third-Party Services
Our website may contain links to third-party websites or use third-party services such as:
Online appointment booking platforms
Google Analytics
Email service providers
These third parties operate under their own privacy policies, and we encourage you to review those policies before providing personal information.
Accessing or Correcting Your Information
You may request access to the personal information we hold about you or ask us to correct any inaccurate or outdated information.
Requests can be made using the contact details below.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or privacy practices. The latest version will always be available on this website.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is managed, please contact:
Scott Greatrex Counselling
Email: scott@scottgreatrex.com.au
Phone: [Insert phone number]
Website: www.scottgreatrex.com.au
If you are not satisfied with our response to a privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC).